Now that you have integrated your store with Lumaprints, you can immediately begin fulfilling orders. As each order is fulfilled, we will save the product details for future orders according to SKU. This tutorial will save you time by showing you how to accomplish two things at once: process an order, and build out your product library on Lumaprints.
Haven’t integrated yet? Click here for integration instruction.
1.) Log in to your Lumaprints account > Go to Stores > Select View Order to begin
*Note: You can see the number of unfulfilled orders on this dashboard as well.
You may click the blue sync button under Store Type to get the most updated
2.) Select the Order Number you would like to process
3.) Select Sync Product
*Note: This is for products processed on Lumaprints for the first time. If you already synced this product before, skip to the section on Processing Orders for Previously Synced Products down below
4.) Choose Product based on the details of the SKU’s description (Canvas Prints, Framed Canvas Prints, Metal Prints, or Fine Art Paper Prints)
5.) Select Thickness if applicable (0.75in, 1.25in, 1.5in, or Rolled Canvas)
6.) Select the Number of Panels based on the product details if applicable (Single, Triptych, or Quad)
7.) Select the Shape (Rectangle, Square, or Panoramic) and Size based on the product details.
8.) Upload the print-ready image file
9.) Select your preferences for the Image Preview, Orientation, and Border Options
10.) Select your preferences for Canvas Hanging Hardware and Canvas Underlayer if applicable
11.) Select your preference for Production Time > Include any Special Instructions (if needed) > Check the Save Product in Library box to use these settings in future orders of this particular product/SKU > Add to Cart
12.) Review the Product Details > Proceed to Payment
13.) Payment Address and Shipping Address should automatically be generated from Shopify. However, you may edit them if needed
14.) Select your preferred Delivery Method and Payment Method > Review and Confirm Order
15.) After your order has been successfully placed, you’ll receive an email confirmation
15.) To view the status of all your orders, go to Orders. Once an item has been shipped, a tracking number will be provided under the Order Dashboard. It will also be automatically sent to your customer as well
Processing Orders for Previously Synced Products
1.) If an order is placed containing previously ordered products, proceed to click on the unfulfilled order number to begin the order process
2.) The products previously ordered will have the selected preferences applied and ready for review and payment
3.) Review the Payment Address, Shipping Address, Delivery Method, and Payment Method > Confirm Order
4.) After your order has been successfully placed, you will receive an email confirmation