Health and Safety are our number one priority at Lumaprints, for both our employees as well as our customers. In light of the announcement from the California government, we want to share with you updates on our processes and operations.
Our customer service team is set up to work from home and will continue to be able to answer your questions, process your orders, and help with anything else you may need. The best way to contact us is via email. We will also be responding to phone calls but on a slower basis.
You may continue placing orders with us. We will still be able to get your orders manufactured and shipped through our domestic partner fulfillment network during this period in time. We understand that for many of our customers, being able to sell prints is an important part of your livelihood and we want to make sure we continue supporting that.
We do want to call out that we may not be able to offer same day/next day production and may not be able to fulfill on more custom product configurations – in those instances we will email you back ASAP to let you know and work together on alternative arrangements.
As always, thank you for being a loyal customer and for your understanding during this difficult time. We will continue closely monitoring the situation and keep you updated on any changes or developments.
Wishing you and your loved ones continued health and safety.